LIFETIME WARRANTY

WE STAND BY OUR PRODUCTS AND SUBSEQUENTLY OFFER A COMPREHENSIVE LIFETIME GUARANTEE AGAINST ALL DEFECTS IN MATERIALS ANDWORKMANSHIP. NO MATTER HOW MANY JOURNEYS YOUR BAG HAS BEEN ON, IF IT’S ON US, WE’LL FIX IT.

BIKEPACKING CAN BE TOUGH ON YOUR KIT. THAT’S WHY ALL
RESTRAP PRODUCTS CARRY A LIFETIME GUARANTEE TO BE FREE OF DEFECTS IN MATERIALS AND WORKMANSHIP. OUR HARDWORKING AND DEDICATED MACHINISTS SIGN OFF EACH WARRANTY CARD PERSONALLY - SO YOU CAN RIDE WITH CONFIDENCE THAT ALL OF OUR KIT WILL LAST.

WE PRIDE OURSELVES ON THE HUMAN ELEMENT THAT MAKES OUR KIT WHAT IT IS. HOWEVER, WE KNOW SOMETIMES THINGS DON’T
QUITE GO TO PLAN. ON THE RARE OCCASION SOMETHING GETS
MISSED, WE’VE GOT YOUR BACK. PRODUCT DEFECTS WILL LIKELY
SHOW UP WITHIN THE FIRST 3-6 MONTHS OF USE, AND TEND TO
INCLUDE THINGS LIKE HARDWARE FAILURES (BUCKLES, FITTINGS
AND ZIPS), STITCHING IN KEY AREAS OR MATERIAL INCONSISTENCIES.
IF YOU ENCOUNTER THESE ISSUES, SEND US AN EMAIL WITH PHOTOS
OF THE ISSUE AND WE’LL LOOK INTO THIS IN DETAIL.

IF YOU EVER ENCOUNTER A PROBLEM WITH OUR PRODUCTS OR
IF SOMETHING’S NOT QUITE RIGHT, LET US KNOW AT SUPPORT@
RESTRAP.COM. WE WILL COVER THE COST TO REPAIR OR REPLACE,
AT OUR DISCRETION, ANY PRODUCT OR ITEM THAT IS FOUND TO BE DEFECTIVE IN MATERIALS OR WORKMANSHIP. THE EXCEPTION TO
THIS IS ANY CONSUMABLE AND WEARABLE PRODUCTS.

IF YOU’RE USING OUR GEAR FOR THE FIRST TIME, BE SURE TO CHECK OUR HOW-TOS, FAQS AND USER GUIDES. IMPROPER INSTALLATION IS THE MOST COMMON REASON WE SEE FAULTS WITH OUR PRODUCTS AND WE KNOW THAT SOMETIMES THE FITTING AND PACKING PROCESS CAN BE THE ROOT CAUSE OF SOME ISSUES. TRY TO CATCH THIS EARLY - IF SOMETHING DOESN’T LOOK RIGHT OR FIT CORRECTLY, SEND US OVER SOME PHOTOS AND WE’LL HELP YOU OUT. WE’VE ALL USED AND RIDDEN OUR KIT ON A VARIETY OF BIKES AND RIDES SO WE CAN ALWAYS MAKE SUGGESTIONS FOR YOU.

REGISTER YOUR LIFETIME WARRANTY

BECAUSE WE MAKE EVERYTHING IN HOUSE, WE KNOW OUR PRODUCTS INSIDE OUT. IF YOU’VE HAD A PARTICULARLY TOUGH TRIP, PUSHED YOUR GEAR TO THE ABSOLUTE LIMIT OR IF YOU’VE SIMPLY HAD ONE OF OUR BAGS FOR A NUMBER OF YEARS, YOU MIGHT NEED A REPAIR. BY THIS POINT THERE’S NOTHING WE HAVEN’T SEEN BEFORE AND MOST THINGS ARE FIXABLE. IF YOUR BAGS ARE LOOKING A LITTLE TIRED AND NEED FIXING UP, SEND US AN EMAIL ON SUPPORT@RESTRAP.COM AND WE’LL LET YOU KNOW EXACTLY WHAT WE’LL NEED TO DO TO GET THEM LOOKING AND FEELING BRAND NEW.

DO BE AWARE THAT OUR WARRANTY DOES NOT COVER MODIFIED PRODUCTS OR DAMAGE CAUSED BY IMPROPER CARE, ABUSE, ACCIDENT OR THE NATURAL BREAKDOWN OF MATERIALS OVER TIME AS A RESULT OF REASONABLE WEAR AND TEAR. WE USUALLY CONSIDER WEAR AND TEAR TO BE ANYTHING BEYOND 6 MONTHS OF CONSISTENT USE, BUT THIS DOES VARY FROM PRODUCT TO PRODUCT. YOU’LL NEED TO MAKE SURE ANYTHING THAT’S SENT BACK TO US IS CLEANED. BAGS LADEN WITH MUD AND GRIT PREVENT US FROM DOING THE ESSENTIAL REPAIR WORK TO GET THEM LOOKING AND FEELING FRESH AGAIN. DEPENDING ON THE REPAIR THERE MAY BE A COST INVOLVED, AND THIS VARIES ON EXACTLY WHAT THE REPAIR IS. OUR SUPPORT TEAM WILL LET YOU KNOW A DETAILED BREAKDOWN OF ANY CHARGES THAT MIGHT BE APPLIED.

CLICK TO SUBMIT A REPAIR