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Frequently Asked Questions
Can I use your bags with my carbon frame/seatpost?
Of course. We recommend wrapping the contact points in protective tape to protect any paintwork and carbon parts, as sometimes grit and dirt from the road can find its way under the straps and cause abrasion over time.
Do I need to protect my frame or components from abrasion?
Unfortunately, grit has a habit of working its way under straps and bags. We recommend wrapping any contact points in protective tape to protect any paintwork or surfaces from abrasion
Can I use an 8L Dry Bag with my 14L Saddle Bag holster?
Each holster is made for its own specific dry bag. The bags are tapered at the bottom to fit perfectly in the holster, making the most of the usable space. Unfortunately, this means you cannot mix and match the dry bags between different sized holsters. If you were packing less, the 14L saddle bag does roll down smaller.
Will the Pelago racks fit my bike?
Pelago racks are highly adjustable and a range of mounting points and brackets make them easy to dial in for the perfect rack set up. However, there are some specification requirements your bicycle must meet for fitting.
Front racks and Rasket: Front racks require a mudguard eyelet in the fork, along with either fore or aft eyelets at the bottom of the fork or a 10mm axle for fitting. The 10mm axle fitting is also compatible with a quick release, although we can’t recommend running a heavily loaded rack on a quick release axle. More information on fitting a Pelago front rack can be found here
Rear rack: The Pelago rear rack relies on traditional mounts in the form of eyelets on the bottom and top of the seat stay. More information on fitting a Pelago rear rack can be found here
What racks work with the Rando bag?
We recommend a rack with a parcel shelf that will support the entire or almost the entire base of the Rando bag. Whilst it will fit to a narrow rack, to get the most out of your Rando it’s a safer bet to go for a wider rack. The base dimensions of the bags are as follows:
Small: 30cm wide x 20cm deep
Large: 30cm wide x 22cm deep
How do I fit your bags to my bike?
All our bags come with instructions in the packaging, but don’t worry if you’ve already binned that! Detailed diagrams and sizing charts can be found on our site alongside comprehensive how-to videos on fitting our bags on our YouTube channel here. If you have any further questions, don’t hesitate to contact us at email@example.com.
Are your bags waterproof?
All our products are made from durable fabrics that are 100% waterproof. Our Pannier Bags, Dry Bags, Tech Bags, Saddle packs are all 100% waterproof. Our Ascent Backpack and City Range is also 100% waterproof.
However, as most of our products (the Frame Bag for example) are stitched, so we cannot guarantee 100% waterproofing on these products due to water penetrating the seam in very wet conditions.
What happens if something is out of stock?
As all of our bike luggage is produced in-house, our stock levels are regularly replenished. On the occasion that we don’t have an item in stock it’ll be made to order. In this circumstance, expect shipping times of 7-10 working days.
For any shipping time queries, please contact firstname.lastname@example.org.
I’d like to return a product.
If you are not satisfied with your purchase you can return it for a refund, provided it is within 30 days of receipt of your order and the item is as new and in the original packaging. Online returns are only accepted for items purchased directly from Restrap. If you purchased your item from a Restrap retail partner please contact them directly to arrange for an exchange or refund.
More information regarding returns can be found here
How do I register my Restrap product for the lifetime guarantee?
To register, either scan the QR code or visit the web address that comes attached to your product. If you're having any issues doing this, give us a shout at email@example.com.
What is your guarantee?
All Restrap products carry a lifetime guarantee to be free of defects in materials and workmanship.
Defective sewing/stitching, defective zippers, defective attachment hardware, and defective clips are covered by warranty. Reasonable wear and tear such as rips, tears, peels, broken zippers and fading are not covered as part of the warranty.
More information on our guarantee and warranty can be found here
What’s your repairs policy?
If you’ve had your bag for a while and it’s looking a bit tired, fear not, we can give it a new lease of life. Send an email to firstname.lastname@example.org with some photos of what needs repairing and we’ll do our best to get it sorted. Please note that items must be returned "cleaned". Items returned with loose dirt or debris will not be repaired.
More information on our repairs policy can be found here
Where can I find information on shipping?
Orders within the UK are sent via Royal Mail, with a usual delivery time 1-2 days. Orders within Europe are sent via Royal Mail, with a usual delivery time 3-5 days. Orders outside of Europe are sent via Royal Mail, with a usual delivery time 5-7 days.
More information regarding shipping, timescales and prices can be found here